Terms & Conditions

Welcome to Nature Valley Hotel (“Hotel,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website and hospitality services, including room reservations, bookings, and guest stays. 

By accessing our website, making a reservation, or staying at the property, you confirm that you have read, understood, and agreed to be bound by these Terms. 

If you do not agree with any part of these Terms, you should discontinue use of our website and services. 

User Responsibilities

By using our website or services, you agree to: 

  • Provide accurate, complete, and updated information during bookings
  • Use the website only for lawful purposes.
  • Avoid any activity that may damage, disrupt, or impair the website.
  • Respect hotel property, staff, and other guests during your stay.
  • Follow all safety, hygiene, and conduct guidelines.

Guest Obligations During Stay

  • Valid government-issued photo ID is mandatory at check-in for all guests.
  • Guests are responsible for any damage caused to hotel property.
  • Maximum occupancy rules must be followed as per booking confirmation.
  • Illegal activities, misconduct, or disturbance may result in immediate eviction without refund.

Intellectual Property Rights

All content on this website—including text, images, branding, logos, and design—is the exclusive property of Nature Valley Hotel or its licensors.

You may: 

  • Access content for personal, non-commercial use

You may not:

  • Copy, reproduce, distribute, or modify any content without written consent 
  • Use content for commercial or promotional purposes  
  • Unauthorized use may lead to legal action. 
User-Generated Content

Guests may submit reviews, feedback, or comments. 

By submitting content, you agree that: 

  • The content is truthful and does not violate any laws or rights. 
  • It does not contain offensive, defamatory, or misleading material.
  • The hotel may use this content for marketing or service improvement.

Nature Valley Hotel reserves the right to remove or moderate any content at its discretion. 

Linking Policy

External Links

Our website may include links to third-party websites for convenience. We do not control or take responsibility for their content or privacy practices.

Linking to Our Website

You may link to our website provided that: 

  • The link is fair and lawful.
  • It does not harm our reputation.
  • It does not imply false association or endorsement. 

We reserve the right to request removal of any link. 

Liabilities and Disclaimer

While we strive to provide accurate information and high-quality service: 

  • We do not guarantee uninterrupted or error-free website access.  
  • We are not responsible for losses caused by unforeseen circumstances such as natural disasters, weather conditions, or government actions.
  • Guests are responsible for their personal belongings during their stay.
  • Use of hotel facilities is at the guest’s own risk.

To the extent permitted by law, our liability is limited to the value of the booking made.

Check-In / Check-Out Policy
  • Standard check-in and check-out timings will be communicated at booking.
  • Early check-in and late check-out are subject to availability and may incur additional charges.
  • Valid ID proof is mandatory for all occupants.
Amendments & Termination

Nature Valley Hotel reserves the right to:

  • Modify these Terms at any time without prior notice.
  • Update policies based on operational, legal, or regulatory requirements.

Updated Terms will be published on the website with the revised date. Continued use of services implies acceptance of changes. 

We may suspend or terminate access to services in cases of: 

  • Breach of these Terms
  • Fraudulent or unlawful activity
  • Misconduct or damage to property

Contact Information

For any queries regarding these Terms: 

Nature Valley Hotel, Dalhousie–Chamba Road, Himachal Pradesh, India

919779106655

reservation@naturevalley.in